Your privacy matters to us. This Privacy Policy explains what personal data erek55 collects, how it is used, how long it is retained, and what rights you hold as a data subject. Please read this document in full before using our platform.
By registering an account on erek55 or by continuing to use our platform after this Privacy Policy has been posted or updated, you acknowledge that you have read and understood this policy and consent to the collection and processing of your personal data in the manner described herein. If you do not agree to this Privacy Policy, you must not use the erek55 platform and should request account closure as described in our Terms & Conditions.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned to them below:
The Data Controller responsible for the Personal Data of erek55 platform users is the operating entity behind the erek55 brand, reachable through the following contact channels:
Platform Name: erek55
Website: https://erek55.cam
Privacy Contact Email: [email protected] (plain text — not a clickable link)
Support Availability: 24 hours a day, 7 days a week, including Indonesian public holidays
Primary Market Served: Indonesia (Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Palembang, Makassar, and all other Indonesian provinces)
Operating Time Zone: Western Indonesia Time (WIB, UTC+7)
For all privacy-related inquiries, data access requests, data deletion requests, or complaints regarding erek55's handling of your Personal Data, please direct your communication to the privacy contact email listed above.
erek55 collects Personal Data through several channels: directly from you during registration and account management; automatically through your use of our platform; and from third-party services in connection with payment processing and KYC verification. The categories of data we collect are described in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP number, passport number (if applicable), gender | Provided by you at registration and KYC |
| Contact Data | Email address, Indonesian mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bali) | Provided by you at registration |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Provided by you; received from payment processors |
| KYC Verification Data | Scanned copies or photographs of KTP (front and back), passport, selfie photograph holding ID document (liveness check), proof of address | Uploaded by you during KYC process |
| Account Activity Data | Login timestamps, betting history, game preferences, bonus claims, withdrawal requests, session duration, VIP tier status, loyalty points balance | Automatically collected through platform usage |
| Technical Data | IP address, device type, operating system (Windows, macOS, Android, iOS), browser type (Chrome, Firefox, Safari), screen resolution, language settings, referral source | Automatically collected via server logs and cookies |
| Communication Data | Live chat transcripts, email correspondence with support, feedback submitted via contact forms, complaint records | Provided by you when contacting support |
| Marketing Preferences | Email subscription status, SMS notification opt-in status, promotional consent flags | Selected by you in account settings |
erek55 processes your Personal Data only where we have a lawful basis to do so. Our primary legal bases for processing are as follows:
We process your Identity Data, Contact Data, Financial Data, and Account Activity Data in order to perform our contractual obligations to you under the erek55 Terms & Conditions. This includes creating and managing your account, processing deposits and withdrawals, settling bets, and delivering customer support. Without processing this data, we cannot provide our services to you.
We process your KYC Verification Data to comply with applicable anti-money laundering (AML) regulations, age verification laws, and financial transaction record-keeping obligations. Gaming operators are required by law to verify the identity and age of all players before permitting withdrawals.
We process Technical Data, Account Activity Data, and Communication Data based on our legitimate business interests, which include preventing fraud, detecting bonus abuse, protecting the integrity of games and betting markets, improving our platform's performance and user experience, and enforcing our Terms & Conditions. We have assessed that these interests do not override your fundamental rights and freedoms.
We process your Marketing Preferences data (email marketing, SMS promotions) only where you have given explicit consent via opt-in checkboxes or account settings. You may withdraw consent at any time by unsubscribing from promotional emails or adjusting your notification preferences in your account dashboard.
erek55 uses the Personal Data we collect for the following specific purposes:
erek55 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. However, we do share your data with the following categories of third-party service providers who act as Data Processors on our behalf:
We share your Financial Data (bank account details, e-wallet identifiers) with payment gateways and financial institutions to process deposits and withdrawals. This includes Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers operate under their own privacy policies and are bound by Indonesian banking secrecy and data protection laws.
We share limited Technical Data and Account Activity Data with third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Habanero, Spribe, Pocket Games Soft) to enable you to play their games through our platform. These providers may track your game sessions, RTP (return to player) statistics, and win/loss records for their own operational and analytical purposes.
We may share your KYC Verification Data (KTP scans, selfie photographs, proof of address) with specialized identity verification and document authentication services to expedite and improve the accuracy of our age and identity verification process.
Your Personal Data is stored on secure cloud servers operated by trusted infrastructure providers. These providers have access to encrypted data solely for the purpose of maintaining server uptime, performing backups, and ensuring platform availability.
We use third-party live chat software, email service providers, and messaging APIs (WhatsApp Business API, Telegram Bot API) to deliver customer support. Your Communication Data (chat transcripts, support tickets) is shared with these platforms under strict data processing agreements.
We will disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, court order, or lawful regulatory request. This may include responding to investigations related to money laundering, fraud, tax evasion, or other criminal activity.
The erek55 platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage patterns. A cookie is a small text file stored on your device that allows our website to recognize you on subsequent visits.
Most web browsers allow you to control cookies through their settings preferences. You can choose to block all cookies, allow only first-party cookies, or delete cookies after each browsing session. However, please note that disabling strictly necessary cookies will prevent you from using certain features of the erek55 platform, including logging in and placing bets.
To manage cookies in popular browsers: Chrome (Settings → Privacy and security → Cookies), Firefox (Settings → Privacy & Security), Safari (Preferences → Privacy), Edge (Settings → Cookies and site permissions).
erek55 retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our data retention periods are outlined below:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Identity & Contact Data | Duration of account + 7 years post-closure | AML compliance; legal audit trail; tax reporting |
| KYC Verification Documents | Duration of account + 7 years post-closure | Regulatory requirement for identity verification records |
| Financial Transaction Records | 7 years from date of transaction | Financial record-keeping obligations; dispute resolution |
| Betting & Game History | Duration of account + 2 years post-closure | Audit requirements; dispute resolution; game integrity monitoring |
| Communication Data (Support Tickets) | 3 years from date of communication | Customer service quality assurance; complaint tracking |
| Technical Data (Server Logs) | 90 days | Security monitoring; fraud detection; technical troubleshooting |
| Marketing Preference Data | Until consent is withdrawn | Consent-based processing; user autonomy |
Upon expiry of the applicable retention period, Personal Data is securely deleted from our active systems. Anonymized or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.
erek55 employs industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or alteration. Our security infrastructure includes but is not limited to:
erek55 primarily serves Indonesian players and stores the majority of Personal Data on servers located within Indonesia or in regional data centers in Singapore. However, some of our third-party service providers — including cloud hosting infrastructure providers, game software studios, and payment gateways — may be located in jurisdictions outside Indonesia, including the European Union, United States, and other countries.
Where your Personal Data is transferred to a country that does not provide an equivalent level of data protection to Indonesia, we ensure that appropriate safeguards are in place, such as:
You have the right to request further information about the safeguards we use for international data transfers by contacting our privacy team at [email protected].
As a registered user of the erek55 platform, you hold the following data protection rights. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request". We will respond to verified requests within 30 calendar days.
You have the right to request a copy of all Personal Data we hold about you, including Identity Data, Financial Data, Account Activity Data, and KYC documents.
If any of your Personal Data is inaccurate or incomplete, you have the right to request that we correct or update it.
You may request deletion of your Personal Data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent.
You may request that we restrict processing of your Personal Data where you contest its accuracy, object to processing, or where we no longer need the data but you require it for legal claims.
You have the right to receive your Personal Data in a structured, commonly used, machine-readable format (e.g., CSV, JSON) and to transmit that data to another service provider.
You may object to processing of your Personal Data based on our legitimate interests. You can also object to direct marketing at any time by unsubscribing from promotional emails or adjusting your marketing preferences.
The erek55 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under 21 years of age. Our registration process requires Users to confirm their date of birth, and our KYC verification process validates age through government-issued identity documents (KTP or passport).
If we discover that we have inadvertently collected Personal Data from an individual under 21 years of age, we will take immediate action to:
If you are a parent or guardian and believe that your child under 21 years of age has registered on the erek55 platform, please contact us immediately at [email protected] so that we may take appropriate action.
The erek55 platform may contain links to third-party websites, including payment provider portals (BCA KlikBCA, BRI Mobile, Mandiri Online, OVO app, DANA app, GoPay app), social media platforms, and game provider websites. These third-party sites operate independently of erek55 and are governed by their own privacy policies.
erek55 is not responsible for the privacy practices, data collection methods, or content of any third-party website. We recommend that you review the privacy policy of any third-party site before providing Personal Data to that site.
When you click a link to leave the erek55 platform, our Privacy Policy no longer applies. Any data you submit to a third-party site is subject to that site's own terms and privacy policy.
erek55 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or business operations. Where changes are material and significantly affect your rights, we will provide advance notice via email to your registered address, a prominent banner notification on the erek55 website, or a push notification to your mobile device.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your Personal Data.
Your continued use of the erek55 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must cease using the platform and request account closure.
Archived versions of previous Privacy Policies are available upon request by contacting [email protected].
If you have any questions, concerns, or complaints regarding this Privacy Policy or erek55's handling of your Personal Data, or if you wish to exercise any of your data subject rights, please contact us through the following channels:
Privacy Contact Email: [email protected] (plain text — not a clickable link)
Email Subject Line for Data Requests: "Data Subject Rights Request" or "Privacy Inquiry"
Live Chat Support: Available 24/7 via the erek55 platform (accessible after login)
WhatsApp & Telegram: Contact details provided to verified Users after account registration
Response Time: We aim to respond to all privacy inquiries within 48 hours, and to complete data access or deletion requests within 30 calendar days of receipt of a verified request
Complaint Escalation: If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant Indonesian data protection authority or regulatory body with jurisdiction over online gaming operators
When submitting a data request, please include the following information to help us verify your identity and process your request efficiently:
Key principles guiding how erek55 handles Indonesian player data
Every piece of data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by Indonesian banks like BCA, BRI, and Mandiri.
We verify every account holder's identity and age through government-issued Indonesian ID documents (KTP or passport) before allowing withdrawals. No underage access, no exceptions.
erek55 never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used solely to deliver gaming services and comply with legal obligations.
You can request a complete copy of all data we hold about you at any time. We will provide it in a clear, machine-readable format within 30 days of your verified request.
You can request deletion of your personal data at any time, subject only to legal record-keeping requirements imposed by Indonesian financial regulations. Your data, your choice.
Our Indonesian-speaking data privacy team is available around the clock via live chat, email, WhatsApp, and Telegram to answer questions and process data requests promptly.
Our privacy team is here to help. Whether you want to access your data, update your information, adjust your marketing preferences, or request account deletion, we are available 24/7 to assist. You can also explore our FAQ for quick answers or review our Terms & Conditions.